sundae_bar Terms of Service
Last updated: 2 June 2025
Welcome to sundae_bar! By signing up for a sundae_bar account (the "sundae_bar Account" or the "Account") or by using any sundae_bar Services (as defined below), you are agreeing to be bound by the following terms and conditions (the "Terms of Service" or the "Terms").
As used in these Terms of Service, "we", "us", "our" and "sundae_bar" means sundae bar Plc, a company incorporated in England and Wales, and "you" or the "User" means the sundae_bar User (if registering for or using a sundae_bar Service(s) as an individual), including a developer of AI Agent(s) (as defined below), or the business employing the sundae_bar User (if registering for or using a sundae_bar Service(s) as a business) and any of its affiliates or associates. If you are listing and/or selling AI Agent on behalf of a business or for commercial purposes, you are a "Business User".
sundae_bar provides a comprehensive AI Agent(s) marketplace platform (the "sundae_bar Platform" or the "Platform"). Any such service or services offered by sundae_bar are referred to in these Terms of Services as the "Service(s)".
You must read, agree with and accept all of the terms and conditions contained or expressly referenced in these Terms of Service, including sundae_bar's Privacy Policy before you may sign up for a sundae_bar Account or use any sundae_bar Service.
Some features of the Platform described in the Terms may not be available at launch of the Platform.
1. Agreement to Terms
By accessing or using our Service(s) and/or sundae_bar, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the Terms, you may not use our Service(s).
2. Account Terms
You are responsible for your Account, the AI Agents (as defined below) and materials you upload to the sundae_bar Service(s). If you violate the Terms of Service we may cancel your service access immediately and remove all content related to the Account. We will communicate with you via your Primary Email Address (as defined below).
"AI Agent" means a software system or program capable of autonomously performing tasks on behalf of a user or another system by designing its workflow and utilizing available tools.
To access and use the Services, you must register for an Account. You must provide in writing your full legal name, address, phone number, a valid email address (the "Primary Email Address"), and any other information required by us.
You must be at least 18 years old to open an Account.
Your Primary Email Address is our primary communication method with you.
2.1 Account Security
- You are responsible for maintaining Account security and all Account activity
- You must use strong, unique passwords for your Account
- You must notify us immediately of any unauthorised access or security breach
- You may not share any Account credentials with any other party
- You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service(s) without our express written permission
- You may not work around, bypass, or circumvent any technical limitations of the Service(s)
- All information and file exchanges must be performed exclusively on the sundae_bar site at sundaebar.ai (the "Site")
3. Account Types and Verification
Different types of Users have different requirements. Business Users need additional documentation, insurance coverage and verification as set out in 3.2 below.
3.1 Users
The individual or entity that creates a sundae_bar account and submits an agent is considered the "User" Each Account may represent only one User who is responsible for the accuracy, functionality, security and compliance of the AI Agent(s) submitted under its name.
- The person signing up becomes the "User" responsible for the Account
- Users are responsible for all AI Agent(s) listed under their Account
- Your sundae_bar Account can only be associated with one User
3.2 Business Users
If you are listing and/or selling AI Agents on behalf of a business or for commercial purposes, you are a "Business User" and must provide to our satisfaction, in addition to the requirements set out above:
- Business registration documentation
- Professional liability insurance coverage
- Enhanced identity verification
These requirements may be introduced or enforced depending on your activities, jurisdiction, or participation in monetization programmes.
Failure to provide required documentation, insurance coverage and/or verification may result in rejection of the submission (for an Account), Account restrictions or limitations on Platform features.
4. AI Agent Standards and Quality Control
All AI Agents must meet sundae_bar's quality standards and standards under applicable legislation. We monitor performance and can remove AI Agents that don't meet such requirements.
4.1 Quality Requirements
All AI Agents submitted to the sundae_bar Platform must meet the following standards to be listed in the directory:
- Meet sundae_bar's quality, technical and/or performance standards
- Include a working implementation URL and accurate description of the AI Agent
- Maintain advertised accuracy levels and capabilities
- Comply with all applicable AI laws and regulations and data protection laws and regulations
- Include accurate documentation and support information in relation to the AI Agent
- Implement appropriate security measures
- Not include or link to any unsafe, abusive, or deceptive content and/or any content set out in 13.1 below
sundae_bar reserves the right to review and reject submissions (for an Account) that do not meet these requirements.
4.2 Prohibited AI Systems and/or AI Agents
The following types of AI systems and/or AI Agents may not be listed on sundae_bar, even via third-party links:
- High-risk AI systems as may be classified under applicable AI legislation and regulatory frameworks
- AI systems used for social scoring or mass surveillance
- AI systems that manipulate human behaviour through subliminal techniques
- AI systems that exploit vulnerabilities of specific groups (for example age, disability, social/economic situation)
- Real-time remote biometric identification systems in publicly accessible spaces
- AI systems for emotion recognition in workplace or educational settings (except where legally permitted)
- Predictive policing systems that profile individuals
- AI systems that assess creditworthiness based solely on profiling or automated processing
This list reflects both current legal standards and sundae_bar's intent to align with emerging AI safety and ethics regulations globally.
Weapons and Harmful Devices (including Potentially Harmful Applications):
- AI Agents that provide instructions, blueprints, or guidance for creating, modifying, or obtaining weapons (including firearms, explosives, chemical weapons, biological weapons, or improvised weapons) and/or harmful devices
- AI Agents designed to assist in weapons and/or harmful devices procurement, modification, or distribution
- AI Agents that facilitate access to restricted or illegal weaponry and/or harmful devices
Dangerous Substances and Harmful Compounds:
- AI Agents that provide formulas, instructions, or guidance for creating dangerous substances (including chemicals, toxins, poisons, or explosives) and/or other harmful compounds
- AI Agents that assist in the procurement or synthesis of controlled substances, illegal drugs, hazardous materials and/or other harmful compounds
- AI Agents designed to help circumvent safety protocols for dangerous materials and/or other harmful compounds
Physical Harm and Violence:
- AI Agents that encourage, facilitate, or provide guidance for harm, self-harm, suicide, or violence against others
- AI Agents designed to assist in planning or executing harmful activities against individuals or groups
- AI Agents that provide tactical guidance for causing physical harm and/or violence
Safety and Security Circumvention:
- AI Agents designed to bypass security systems, safety protocols, or protective measures
- AI Agents that facilitate unauthorised access to critical infrastructure, transportation systems, or emergency services
Any AI system and/or AI Agent that sundae_bar determines, in its sole and absolute discretion, poses significant risks to individuals or society.
4.3 Restricted AI Systems and/or AI Agents
Certain types of AI Agents may present elevated risks and are subject to stricter submission requirements. If you are submitting an AI Agent that operates in a sensitive or regulated domain, sundae_bar may require additional documentation, disclosures, or confirmations before listing.
Examples include AI Agents with:
- AI systems processing biometric data
- AI systems used in healthcare or medical diagnosis
- AI systems for financial services or credit assessment
- AI systems used in education or professional qualification assessment
- AI systems deployed in critical infrastructure
- AI systems used for content moderation or automated decision-making affecting individuals
- AI systems that may fall under enhanced regulatory requirements in jurisdictions where sundae_bar operates
- AI systems with dual-use potential that may have legitimate applications but could be adapted for weapons creation or harmful purposes
4.4 Testing and Certification
- sundae_bar reserves the right to test and audit AI Agents
- Restricted AI systems may require pre-approval and certification
- Performance benchmarks must be maintained
- Regular compliance audits may be conducted
- Additional documentation required for AI systems processing personal data
To maintain platform quality and User trust, sundae_bar reserves the right to review, reject, or remove any submitted AI Agent at its sole and absolute discretion. We may request additional documentation, testing access, or evidence of compliance for AI Agents in sensitive domains or involving regulated technologies.
Examples of discretionary requests may include:
- Documentation of how personal data is handled
- Disclosures of intended use and limitations
- Evidence of risk assessment or human oversight measures
Submission of this information does not constitute an endorsement or certification by sundae_bar. Final listing decisions are at sundae_bar's sole and absolute discretion.
4.5 AI Agent Removal
AI Agents may be removed for at sundae_bar's sole and absolute discretion, including with respect to the following:
- Failure to meet quality, technical and/or performance standards
- Producing biased, harmful, or inappropriate outputs
- Misrepresenting capabilities or functionality
- Security vulnerabilities or data breaches
- Violation of any applicable laws or regulations
- Copyright infringement or intellectual property (IP) violations
5. User Levels and Performance
Your User level depends on performance metrics. Higher User levels can get better benefits (which may vary over time, including increased visibility, earlier access to new features or expanded Platform capabilities), poor performance can result in Account restrictions, limitations on Platform features and/or violation response system in 13 below.
5.1 Level System
Users gain Account levels based on:
- AI Agent performance and reliability
- Customer satisfaction ratings
- Order completion rates
- Response times and support quality
- Compliance with platform standards
Poor performance may result in level reduction or Account restrictions, limitations on platform features and/or violation response system in 13 below.
5.2 Performance Monitoring
- Continuous monitoring of AI Agent performance and User metrics by internal team and Users
- Automatic level adjustments based on performance data
- Warning system before penalties or removals, as per violation response system in 13 below
- Clear improvement pathways for level recovery
Note: Some features described in this section may not be available at launch but will reflect upcoming sundae_bar platform capabilities.
6. Reviews
Third party (including customer) reviews are essential for maintaining quality. Fake reviews or review manipulation is prohibited.
6.1 Review System
- Reviews are based on actual AI Agent performance and customer experience
- Reviews cannot be removed unless they violate our Terms
- Attempts to manipulate reviews will result in Account restrictions, limitations on Platform features and/or violation response system set out in 13 below
- Both buyers and Users may leave reviews once the tool is integrated on the platform
6.2 Review Authenticity
- All reviews must come from legitimate orders
- Fake reviews or review exchanges are prohibited
- Withholding service delivery to gain favourable reviews is prohibited
- Soliciting review removal through mutual cancellations is not allowed
7. Payment of Fees and Taxes
Valid payment method required for monetization features, subscription plans, and transaction processing and any other applicable fees. No refunds on subscription or advertising fees.
7.1 Payment Processing
- Valid payment method must remain on file for subscription or any other applicable fees
- Transaction fees deducted automatically from sales proceeds
- Subscription fees billed monthly in advance
- Account suspension possible if payment fails within 28 days
- Prices are subject to change with 30 days advance notice
- Payments are non-refundable unless required by law
- Relevant subscription terms to be automatically renewed
- Cancellation must be requested before renewal
7.2 Taxes and Refunds
- All fees exclusive of applicable taxes (your responsibility as set out in 13 below)
- No refunds on subscription or advertising fees
- You are responsible for determining, paying and/or remitting all applicable taxes
8. Application Programming Interface (API) and Integration Terms
If you use our APIs, you must follow rate limits, security protocols, and documentation. No reverse engineering or unauthorised data collection is allowed.
8.1 API Usage
Use of sundae_bar APIs is subject to:
- Published rate limits and usage quotas
- Compliance with API documentation and sundae_bar's best practices
- Proper authentication and security protocols
- Prohibition on reverse engineering or unauthorised access
- Restrictions on bulk data collection without permission
- No malicious use or attempts to compromise system security
8.2 API Access Rights
- We may grant you a limited, non-exclusive, non-transferable, and revocable licence to use our APIs
- API access may be suspended or terminated for any violations set out in 13 below
- We reserve the right to modify API functionality with reasonable notice
9. Orders
Orders are agreements between you and customers/buyers. Complex projects can use milestones. You must deliver as promised.
9.1 Order Creation and Completion
- Orders created when payment confirmed
- Orders marked complete after delivery and acceptance (or automatic completion after 3 days)
- Users must meet specified delivery times
- Late delivery allows buyer cancellation and affects User level
9.3 Revisions and Support
- Buyers may request revisions if deliverables don't match specifications
- Users must provide reasonable support and modifications
- Abuse of revision system may result in order completion by sundae_bar
10. AI Agent Listings and Paid Interactions
10.1 Future Monetization and Transactions
sundae_bar may introduce monetization features that allow Users to purchase access to AI Agents directly through the sundae_bar's Platform. When this functionality becomes available, transactions will be processed through sundae_bar's designated payment system, and terms of delivery will be defined by the User in their listing.
sundae_bar will not be a party to individual service agreements, but may facilitate access, payment, and basic transaction visibility to support trust and Platform integrity. sundae_bar accepts no responsibility or liability whatsoever for these agreements.
10.2 Listing Accuracy and Responsibility
Users must ensure that their listings accurately describe the functionality, limitations, and access method for their AI Agents. For paid AI Agents, failure to deliver a working implementation or honor the stated terms of use may result in refund action, listing suspension, or other enforcement measures set out in 13 below.
10.3 External Transactions (Current State)
At present, sundae_bar acts as a discovery directory. Any interactions or purchases made on external sites linked from AI Agent listings are solely the responsibility of the User and the third-party provider. sundae_bar does not currently manage or mediate these transactions and accepts no responsibility or liability whatsoever for these transactions.
11. Your Responsibilities
You are responsible for your AI Agents' functionality, performance, security, and compliance. You must use our Platform and transaction system.
11.1 General Responsibilities
- Provide accurate descriptions and functionality specifications for your AI Agents
- You are the service provider responsible for development, operation, and maintenance of the AI Agents
- Ensure that AI Agents are functional, secure, and accurately described
- Comply with all applicable laws and regulations, particularly AI and data protection regulations
- When using sundae_bar's monetization features, transactions must be processed through sundae_bar's designated payment system
- Maintain appropriate security measures and customer support
11.2 AI-Specific Responsibilities
- Regulatory Compliance: Ensure that AI Agents comply with all applicable AI legislation and regulatory frameworks, including but not limited to UK AI regulations, EU AI Act (where applicable), and sector-specific requirements
- Risk Assessment: Conduct appropriate risk assessments for AI systems and implement necessary safeguards
- Documentation: Maintain comprehensive documentation of AI systems capabilities, limitations, and intended use cases
- Transparency: Provide clear information about AI decision-making processes where required by law, regulation or platform standards
- Human Oversight: Implement appropriate human oversight mechanisms for AI systems affecting individuals
- Data Governance: Ensure proper data handling, processing, and protection in accordance with applicable privacy laws and regulations, including UK GDPR
- Impact Assessment: Conduct impact assessments for AI systems that may significantly affect individuals or groups
- Continuous Monitoring: Monitor AI Agent performance and outputs for any bias, errors, and/or harmful content
- Regulatory Updates: Stay informed of and comply with evolving AI legal and regulatory requirements in applicable jurisdictions
12. sundae_bar Rights
We control sundae_bar Platform access and can modify Service(s). We can at our sole and absolute discretion refuse or remove AI Agents that violate the Terms or any applicable laws or regulations. Our rights include, but are not limited to:
- Right to modify Service(s) at any time
- Right to refuse or remove AI Agents from the Platform or any part of the Service(s)
13. User Conduct and Violations
Users are required at all times to maintain professional conduct. Violations may result in warnings, Account suspension and/or violation response process set out in 13 below. We have processes for content moderation and appeals.
13.1 Prohibited Content and Conduct
You agree not to post any content or engage in any conduct as follows:
- Circumventing the Platform: Using external payment methods or contact details
- Inappropriate Behaviour: Abusive language, discrimination, harassment
- Fraudulent Activity: Multiple accounts, fake reviews, untrue, inaccurate or misleading information
- IP Violations: Copyright, trademark or any intellectual property infringement
- Adult Content: Pornographic or any other inappropriate materials
- Spam and Phishing: Malicious content or unsolicited communications
- Illegal or Harmful: Illegal, harmful, or fraudulent content or conduct
- Impersonation: Impersonation of others or misrepresentation of identity
- Privacy Violations: Violation of privacy rights of individuals
- Malware: Malware, viruses, or harmful code
- Discriminatory: Discriminatory, hateful, or violence promoting content or conduct
13.2 AI-Specific Violations
- Prohibited AI Systems: Developing or listing AI systems that sundae_bar determines pose significant risks or are prohibited under applicable AI legal and regulatory frameworks
- Regulatory Non-Compliance: Operating AI systems without required approvals, certifications, or legal and regulatory compliance
- Harmful AI Outputs: AI agents that violate AI safety standards or produce harmful, biased, or discriminatory outputs
- Misrepresenting AI Capabilities: False claims about AI performance, accuracy, or functionality
- Security Failures: Failing to implement adequate security measures or experiencing preventable data breaches
- Unauthorised AI Applications: Using AI Agents to circumvent sundae_bar Platform rules or applicable laws and regulations
- Derivative AI Creation: Creating derivative AI Agents without proper licensing or IP rights
- Mass Surveillance: Developing AI systems for unauthorised surveillance or social scoring
- Manipulation: Creating AI systems designed to manipulate human behaviour or exploit vulnerabilities
- Regulatory Evasion: Attempting to circumvent or avoid compliance with applicable AI legal and regulatory requirements
- Harmful Applications: Developing AI Agents that facilitate physical harm, weapons creation, or dangerous substance production
13.3 Violation Response System
- Warnings: First response to minor violations (as determined by us in our discretion)
- Account Restrictions: Temporary limitations on Account features
- Level Reduction: Performance-based tier adjustments
- Account Suspension and Closure: Temporary or permanent Account closure
- Content Removal: Immediate removal of violating AI Agents or content
13.4 Appeals Process
- Clear complaint process through customer support
- Objective review of all appeals
14. Intellectual Property and Ownership
You keep ownership of your AI Agents but grant us licence to operate the marketplace. Buyers get usage rights unless otherwise specified.
14.1 Platform Content
The Service(s) and its original content (excluding content provided by Users), features, and functionality are owned by sundae_bar and are protected by international copyright, trademark, patent, trade secret, and any other intellectual property laws and regulations.
14.2 Licence Grant to Users
We grant you a limited, non-exclusive, non-transferable, and revocable licence to use the Service(s) for personal or business purposes in accordance with these Terms.
14.3 Your AI Agents and Materials
- You retain ownership of your AI Agents and materials
- You grant sundae_bar a worldwide, non-exclusive, royalty-free licence(s) to use, reproduce, modify, adapt, publish, translate, and distribute your content for Platform operation
- You must have all necessary rights to grant these licences
- AI Agents must not infringe any third-party intellectual property rights
14.4 Buyer Rights
- Unless otherwise specified, buyers receive all necessary usage rights for delivered work
- Some services may charge additional fees for commercial use licences
- Voice-over services may require separate broadcast rights purchases
- Rights transfer subject to full payment completion
14.5 Platform Content Usage
- sundae_bar may use delivered work that buyers agree to publish for marketing purposes
- User-generated content may be used for sundae_bar Platform operation and marketing
- Logo designs and public content may be used for promotional purposes
15. Content Moderation and Safety
We monitor sundae_bar platform content and AI Agent behaviour to maintain safety and quality standards.
15.1 Monitoring and Review
- Continuous monitoring of AI Agent outputs and behaviours
- Automated systems to detect policy violations
- Manual review processes for flagged content
- Community reporting mechanisms for any inappropriate content set out in 13 above
15.2 Submission Review and Reporting
sundae_bar reviews submitted AI Agent listings before they appear publicly to ensure they meet sundae_bar platform standards. While we do not monitor live AI Agent outputs, we reserve the right to remove listings that are reported and found to be untrue, inaccurate, misleading, harmful, or in violation of the Terms.
A community reporting system is available to flag inappropriate AI Agents or behavior, including set out in 13 above. Reported content may be reviewed by our team and moderated at our sole and absolute discretion.
15.3 Safety Measures
- Content scanning for policy violations and harmful outputs
- Fraud detection algorithms for suspicious activities
- Image and text analysis for prohibited content
- Compliance monitoring for restricted AI applications
We maintain internal safeguards to support sundae_bar Platform integrity, including manual review of AI Agent listings and User reporting mechanism. While sundae_bar does not scan AI Agent output in real-time, we may act on flagged content to protect Users and/or customers and uphold our standards.
16. Limitation of Liability and Indemnification
We are not in any way responsible or liable for any AI Agent malfunctions or your violations of laws or regulations. You agree to fully protect us from any claims arising from your AI Agents.
16.1 Service Disclaimer
- Services provided "as is" and "as available"
- We give no warranties regarding AI Agent functionality, performance, compliance or security
- We are not in any way responsible or liable for AI Agent malfunctions, errors, or security vulnerabilities
- We do not guarantee AI Agent performance or customer satisfaction
- We do not guarantee continuous service availability
In general, sundae_bar accepts no liability with respect to the Service(s) and/or the Platform, except to the extent that liability cannot be excluded or limited by law.
16.2 Liability Limitations
- We have no or limited liability for Platform operations and/or the Service(s) (to the full extent permitted by law)
- We are not liable for any indirect, consequential, punitive or similar types of damages
- We are not in any way responsible or liable for AI Agent functionality, performance, compliance or security
- Our maximum liability is limited to fees paid by you to us in preceding 12 months prior to the date of your successful claim
16.3 User Indemnification
You agree to fully indemnify and hold sundae_bar harmless from any (i) direct or indirect losses, damages, costs, charges or expenses (including legal fees), and/or (ii) actual or potential claims, actions, liabilities, demands or proceedings arising from:
- Your breach of any provision of these Terms of Service
- Your violation of any laws or third-party rights
- Any aspect of your AI Agents (including functionality, performance, compliance, security or data breaches)
- Transactions between you and your customers
- AI Agent outputs, behaviours, or malfunctions
- Your use of the Service(s) and/or of the Platform
- Your content
- Your violation of any third-party rights
17. Privacy and Data Protection
Which means: Our Privacy Policy governs data collection. This is critical given AI Agents process personal data.
sundae_bar's collection and use of personal information is governed by our Privacy Policy. Given that AI Agents may process personal data, compliance with data protection laws is essential.
18. Term and Termination
Which means: Either party can terminate the Terms. You can terminate by giving us two months' notice via email to legal@sundaebar.ai. We can terminate by giving you two weeks' notice via email to your Primary Email Address (and if not provided by you, to any email address that you have provided to us). Upon termination, your AI Agents are removed from the marketplace.
18.1 Termination Rights
- You may cancel your Account by contacting [customer support] via email
- We may suspend or immediately terminate Accounts for violations set out in 13 above, abuse and/or fraudulent activity
We may also terminate immediately or suspend your Account if you:
- Violate any provision of these Terms, in particular 13 above
- Provide untrue, inaccurate or misleading information
- Engage in any fraudulent activity
- In any way abuse our Service(s) and/or the Platform
18.2 Effects of Termination
- AI Agent listings removed from marketplace
- No refunds of subscription fees
- Outstanding transaction fees paid per standard schedule to be provided in due course
- Access to the Services and/or the Platform immediately ceased
- sundae_bar may retain and continue to display previously published public content (e.g. AI Agent listings or contributions) unless removal is requested and does not conflict with our legal or regulatory obligations.
19. Dispute Resolution
Which means: Disputes must first be resolved through negotiation, then mediation, and finally binding arbitration if necessary.
19.1 Resolution Process
Any disputes shall be resolved through the following escalation process:
- Initial informal negotiation (30-day period from notice of dispute)
- Mediation through an agreed mediator (if negotiation fails within 30 days)
- Binding arbitration under London Court of International Arbitration (LCIA) rules (as final resort)
19.2 Arbitration Terms
- Single arbitrator appointment by mutual agreement or LCIA appointment
- Location: London, England
- Language: English
- Costs allocated per arbitrator decision
- Award shall be final and binding
19.3 Exceptions
Nothing in this section prevents either party from seeking injunctive relief in court for intellectual property violations or breach of confidentiality.
20. General Conditions
20.1 Governing Law
- Terms governed by laws of England and Wales
- Exclusive jurisdiction of English and Welsh courts (except for arbitration)
- If any provision is invalid, remainder remains in effect
20.2 Modifications
- We may update Terms with reasonable advance notice (minimum 30 days for material changes)
- Notification via email and website notice
- Continued use after changes constitutes acceptance
- Material adverse changes will be specifically highlighted in notifications
20.3 Assignment
- You may not assign these Terms without written consent
- sundae_bar may assign Terms without notice
- Terms constitute entire agreement between parties
Contact Information
sundae bar Plc
Salisbury House, London Wall
London, United Kingdom, EC2M 5PS
Email: legal@sundaebar.ai
1 'AI system' is defined broadly in legal and regulatory context, including in the EU AI Act which defines AI system as "a machine-based system that is designed to operate with varying levels of autonomy and that may exhibit adaptiveness after deployment, and that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments". In the Terms, the AI system means the system described above.